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PRODUCTS
RANGES
Dual Fuel Ranges
Gas Fuel Ranges
Induction
Autograph
RANGE HOODS
Wall Mount Range Hoods
Island Mount Range Hoods
Under Cabinet Range Hoods
Range Hood Inserts
RANGETOPS /COOKTOPS
Rangetops
Drop-in Cooktops
Induction Cooktops
DISHWASHERS
18 Inch Dishwashers
24 Inch Dishwashers
REFRIGERATORS
Original
Water Dispenser
Wine Cooler
MICROWAVES
Microwave Drawers
Microwave Wall Ovens
Over the Range Microwaves
Shower Systems
Shower Systems
FAUCETS
Kitchen Faucets
Bath Faucets
SINKS
Apron Mount Sinks
Dual Mount Sinks
Undermount Sinks
Wall Ovens
All Wall Ovens
Microwave Wall Ovens
TROUBLESHOOTING
FAQ
Range Troubleshooting Guide
Range Hood Troubleshooting Guide
Dishwasher Troubleshooting Guide
Refrigerator Troubleshooting Guide
Microwave Troubleshooting Guide
Wall Oven troubleshooting Guide
Plumbing Troubleshooting Guide
Cookware Troubleshooting Guide
PARTNER INFO
Service Info
Partner Info
Showroom Map
EMPLOYEE RESOURCES
OUR WEBSITES
Rustic Kitchen and Bath
The Range Hood Store
ZLINE Kitchen
Bamboo HR
ZLINERS
Talent LMS
Youtube
Request Forms
Department Change Form
General IT Inquiry
New Hire Request Form
Weazl Development Request
Purchase Request Form
Employee Termination Form
Manual Change Request
All Website Updates & Corrections
Video Asana Request
Creative Asana Request
3D Product Development
New Power BI Report Request
Update Power BI Report Request
EDI Debugging Request
Business Card Request
Printing Request
TN Maintenance Request
Department Resources
Customer Experience
Vendor
E-Commerce
SOP's
Channels Account Information
EXTERNAL
Service Portal
Vendor Portal
CUSTOMER EXPERIENCE
TRHS/Rustic
Outside Brands Info
Open Orders Info
ZLINE/TRHS Relationship
INTERNAL RESOURCES
CS SOP's
Product Warranty Policies
New Product Training
RG Recall Guide
Autograph Range/RT's Bundle SKU's
Active/ Discont. SKU Search
Discontinued/Archived SKUs
3rd Party Carrier Channels
Wooden Hoods and Their Inserts
Facilitation Guides
New Leaf Appliance Protection Plan
Bent Frame Repair Guide
Helpful Vendor and Channel info
Shareable Resources
CS Review Links
Sending Files VIa Email
Youtube Videos
Rangehood Circuit Diagrams
Classic Door Panel Dimensions
Tallac Door Panel Dimensions
Monument Door Panel Dimensions
Customer Experience SOP's
Parts Request
How to create a Parts Request using Clone Order Flow
How to create a Parts Request with no Parent Order to Clone
How to Express Ship a Parts Request
Returns
How to create a Return using Clone Order Flow
How to Create a Return With no Parent Order to Clone
Reships/Exchanges
How to create a Reship using Clone Order Flow
How to create a Reship with no Parent Order to Clone
How to create an Exchange using Clone Order Flow
How to create an Exchange with no Parent Order to Clone
How to Express Ship an Exchange or Reship
Warranty Service Requests
How to create a Warranty Service Request using Clone Order Flow
How to create a Warranty Service Request without a Parent Order to Clone
How to Create a WSR for a Self Servicing Vendor
Refunds
How to create a Refund using Clone Order Flow
How to create a Refund with no Parent Order to Clone
How to create a Refund for a Gift Card using Clone Order Flow
Order Updates/Cancellation Request
How to do an Order Update / Cancellation Request
Shopify
How to place a TRHS or RK&B Shopify Order
How to charge for FedEx Overnight/2-Day shipping in Shopify
Sales Tax Exempt
How to place an order for a New Leaf Protection Plan in Shopify
New Leaf Protection plan SKUs for Shopify
How to create a Custom item for Shopify Parts Order
Chargebacks for Shopify Parts Order
How to create a Custom Item for Shopify Parts Order
How to place a Shopify Parts Order
Shopify SOP
How to push a Shopify order through if it has been placed On Hold/Suspected Fraud
Salesforce
New SKUs being added to Salesforce
Child Cases
Freight Queue
How to Merge Cases
How to Create a Parent Case
How to Create an Account/Contact in Salesforce
How to Update Contact Details and Associate the Contact with an Account in Salesforce
Salesforce Glitch/Error
Salesforce How To (Case Types)
Salesforce How To's (Case Merge, New account, Parent Case, Etc.)
How to Submit a Service Lead
How to Check Inventory on Salesforce
MISC
Finding Tracking Information
Freight Queue
How to Find Ferguson Orders
How to Become a Dealer
How To FIle a Freight Claim
How To Transfer a Call
Brightpearl
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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